Built by entrepreneurs, for entrepreneurs
Centrium was born from a real need: affordable, high-quality call centre services with genuine affinity for the European market. We could not find it, so we built it ourselves.
- 50+
- Active agents
- 10+
- Long-term clients
- 3+
- Years of experience
- 4
- Languages available
Our background
Dutch roots, Moroccan heart
We are a group of partners of Dutch origin with roots in Morocco. For our own large technician company in the Netherlands, we were looking for a reliable partner for our helpdesk and planning. The costs in the Netherlands were too high and the quality-to-price ratio did not match our expectations.
After a long search, we could not find a partner we felt comfortable with. What we missed was a party with genuine affinity for the Dutch and European market, and the same work mentality that we have ourselves.
So we made the decision to build it ourselves. With ourselves as the first client, after a period of trial and error, we created something genuinely good. And we were ready to help other businesses.
Europe and Middle East
Active in multiple regions
Premium quality
Always our calling card
- 1
The beginning
A problem we lived ourselves
As partners of a large technician company in the Netherlands, we searched for a reliable helpdesk partner. Dutch costs were too high and the parties we found lacked affinity for our market.
- 2
The decision
We build it ourselves
After a long search we decided to take matters into our own hands: set up our own call centre, with ourselves as the first client. What followed was an intensive period of trial, error, learning and building.
- 3
The breakthrough
Ready for the market
After refining our processes, tooling and approach, we were strong enough to help other companies too. Centrium was born: a premium call centre with the mentality of an entrepreneur.
- 4
Today
Growing and solid
With 50 agents and more than 10 long-term clients in Europe and the Middle East, we are a stable mid-size call centre. The focus stays on quality, and that will not change.
“We know better than anyone what it takes to run a great helpdesk, front desk, back office and the day-to-day admin that comes with it. As a fellow entrepreneur I understand how critical it is to make those processes cost-efficient ��� without sacrificing quality. That is exactly what we help businesses achieve.”
Ben Allal
Co-founder & Partner, Centrium
Why Centrium
What sets us apart
We are not your average outsourcing party. We are entrepreneurs who know exactly what you need, because we have been in your shoes ourselves.
Genuine affinity with Europe
We are entrepreneurs with roots in the Netherlands and Morocco. We understand the European work mentality from the inside, not from assumptions but from direct experience.
Quality over quantity
We grow deliberately slowly. Every new client project receives the full attention it deserves. Your helpdesk is our calling card, and we take that very seriously.
In-house recruitment
We recruit the right profiles for your project ourselves. No generic agent pool: every team is put together specifically based on your industry and requirements.
Multilingual and multicultural
Dutch, French, English and Arabic. Our roots give us a unique position to professionally serve clients in Europe and the Middle East.
Operational quickly
From first conversation to live team in a short time. Our proven approach, including onboarding, training and process setup, ensures a flying start.
Continuously learning organisation
Every collaboration yields new insights that we apply right away. We grow alongside our clients and build an ever stronger foundation for them.
Our approach
How we work
From the first conversation to a fully operational team. Our approach is structured, transparent and proven. You always know where you stand.
Ready to get started?
Schedule a no-obligation discovery call. We listen first, advise second.
Schedule a callIntroduction
We discuss your wishes, needs and existing processes in a no-obligation conversation.
Tailored quote
You receive a clear quote with all requested services and a transparent pricing structure.
In-house recruitment
We internally recruit the right profiles suited to your project, industry and culture.
Setup and configuration
The team, applications and processes are carefully set up and configured.
Training and onboarding
The team receives thorough training. You follow the process and provide feedback.
Go live
The project launches. We keep monitoring, adjusting and optimising.
Our promise
Your customer contact is our calling card
Whether it is helpdesk, reception or outbound sales, every interaction with your customers is a chance to make an impression. We take that responsibility extremely seriously.
- Quality monitoring on every call
- Continuous training and coaching
- Transparent reporting
- Short lines with your team
- Proactive thinking
- We grow as your business grows