Retention often delivers more than acquisition. Winning a new customer costs several times more than keeping an existing one. Yet proactive contact is frequently neglected: everyone is busy with new sales while existing customers quietly disengage.
Trusted by 50+ businesses across the Benelux and France
60%
cheaper than in-house
24/7
availability
4 languages
NL, FR, EN & AR
50+
happy clients
Centrium conducts welcome and follow-up calls, intercepts cancellations with targeted retention offers and runs campaigns to win back lost customers. This increases customer lifetime value and reduces churn.
What changes when you work with us
A fast and frictionless launch
You share your scripts, processes and goals. We learn your tone of voice and systems.
Our team acts as your second line. They handle queries and escalate complex cases.
We report weekly. Measurements, improvements and tailored adjustments.
Why businesses trust us with their customer retention
Keeping an existing customer costs up to 5x less than winning a new one
A warm first contact directly increases retention
We reach out to customers wanting to leave with a targeted offer before they go
Reaching out to former customers with the right offer at the right time
Insight into reasons for leaving to prevent future losses
Loyal customers buy more, more often and recommend more
Situations where our customer retention makes the difference
Your users are no longer actively using the product. We contact them proactively to reactivate them and prevent cancellation.
Your customers haven't ordered in a while. A targeted win-back campaign brings them back.
A customer has just cancelled. We intercept them with a retention offer before the cancellation becomes final.
Retention is often more profitable than acquisition. Keeping an existing customer costs up to 5 times less than winning a new one. Yet proactive contact is frequently neglected in favour of new prospects.
Centrium handles welcome calls, follow-ups and win-back campaigns to maximise the lifetime value of your customer relationships.
With Centrium we can focus on what we do best: innovation and product development. Our customers are happy, emails get answered, and we are no longer overwhelmed. A real game-changer for our business.
Bart de Vries
CEO, TechStart BV
2.5x
Faster response
93%
Customer satisfaction
60%
Cheaper than in-house
4
Languages available
Request a no-obligation tailored quote. We look at your volumes, channels and goals together.
No commitment
Free, tailored proposal
Fast launch
Operational within weeks
Transparent pricing
No hidden costs
Dedicated contact
Direct lines, fast decisions