01
Back office
Data processing, document management and outsourced administrative workflows delivered with uncompromising quality.
- Data entry & processing
- Document management
- Reporting & dashboards
- Quality control
More than 100 multilingual agents
Hand us your customer contact, at a rate that actually adds up.
Helpdesk, customer care, appointment setting or telemarketing. Fully outsourced, professionally delivered, from our location in Morocco.
- Everything measurable
- Regular performance reviews
- No hidden costs
Available 7 days a week
AR · FR · NL · EN
Trusted by leading teams
A selection of our clients
- StandvastgoedBV
- RioolbeheerNederland
- Gulf·E-Commerce
- ParisienDentiste
- London TaxiCompany
Our services
Tailored solutions for every operation
From back office to sales, technical support to administration. We manage your operations with rigor and empathy.
02
Sales & telesales
Lead generation, outbound prospecting and closing by advisors trained on your products and markets.
- B2B and B2C prospecting
- Qualified appointment setting
- Upselling & cross selling
- Customer retention
03
Helpdesk & support
Multichannel customer support (phone, email, chat), available across European and Middle Eastern business hours.
- Tier 1 and Tier 2 support
- After sales service
- Complaint handling
- Technical assistance
04
Administrative tasks
Outsource your recurring administrative processes with full confidentiality and GDPR compliance.
- Schedule management
- Invoicing & collections
- Outsourced HR follow up
- Logistics coordination
Language capabilities
Four languages, one standard: mastery.
Our advisors are hand picked for their native or bilingual proficiency, ensuring natural and professional conversations.
EN
English
Professional international English for European markets, the Middle East and global enterprise customers.
FR
Français
Professional French for France, French speaking Belgium and Francophone Africa.
NL
Nederlands
Native Dutch for the Netherlands and Flemish Belgium, without perceptible accent.
AR
العربية
Modern Standard and dialectal Arabic for Middle Eastern and North African markets.
Markets we serve
A strategic presence between Europe and the Middle East
From Morocco, gateway between Europe and Africa, we cover the time zones and cultural expectations of four key markets.
NL
Netherlands
Native Dutch service, alignment with local standards and CET timezone coverage.
LangNL · EN
BE
Belgium
Bilingual French Dutch coverage across Wallonia, Flanders and Brussels.
LangFR · NL
FR
France
French speaking advisors with mastery of cultural and commercial codes.
LangFR
ME
Middle East
Arabic language service for the UAE, Saudi Arabia, Qatar and Lebanon.
LangAR · EN
Why Centrium
Morocco, your strategic customer experience hub
Two hours from Europe, at the crossroads of three cultures, we combine local talent with international standards.
Based in the heart of Morocco, Centrium taps into a uniquely trilingual talent pool. Our teams blend European rigor with Mediterranean warmth to deliver memorable customer experiences.
We build long term partnerships: deep integration with your processes, continuous agent training, and fully transparent reporting.
GDPR compliant
Secure hosting, continuous training and audited processes.
Rapid scalability
Ramp up in weeks to match your activity peaks.
Transparent reporting
Real time dashboards and weekly steering meetings.
Rigorous hiring
Language tests, role plays and full product training.
Testimonials
What our clients say
Long term partnerships built on quality, transparency and performance.
“Centrium transformed our Dutch customer service. The language level is flawless and the service quality exceeds our expectations.”
Sanne van der Berg
Operations Director · Standvastgoed BV
“A responsive, professional team perfectly integrated with our processes. Our telesales conversion rate is up 32%.”
Julien Moreau
Sales Director · Parisien Dentiste
“Trilingual coverage and Gulf market expertise made the difference. We halved our costs at equal quality.”
Ahmed Al Rashid
Head of Customer Care · Gulf E Commerce
Security & compliance
Your data, our absolute priority.
We operate to the strictest European standards. Every interaction and every customer record is protected by rigorous technical and organizational controls.
- End to end encryption
- European data residency
- Audit ready at any time
GDPR compliant
EU Regulation 2016/679
ISO/IEC 27001
Information security
Frequently asked
Call center in Morocco · your questions, answered
Everything you need to know before outsourcing your customer service, sales or back-office to a call center in Morocco.
- A call center in Morocco combines European working hours, a deep multilingual talent pool in French, Dutch, Arabic and English, and significantly lower costs than Western Europe. Centrium delivers from Morocco the same service quality you would expect from an in-house team in the Netherlands, Belgium or France, at a fraction of the cost.
Schedule a discovery call, let's talk about your project
Tell us about your needs in a few lines and we'll get back to you within 24 hours with a tailored proposal.
Contact
Let's talk about your project
Tell us about your needs in a few lines and we'll get back to you within 24 hours with a tailored proposal.
Address
45 Res Oprah, Av Lafayette Morocco
Hours
Mon to Sat, 8:00 to 22:00 (CET)