01
Back office
Data processing, document management and outsourced administrative workflows delivered with uncompromising quality.
- Data entry & processing
- Document management
- Reporting & dashboards
- Quality control
Multilingual outsourcing · Morocco
Win more customers. Spend less doing it.
Hand your customer service, sales and back office to an elite multilingual team in Morocco. Fluent Arabic, French and Dutch, European working hours, and the kind of service quality that turns one-time buyers into loyal fans.
- Multilingual agents
- 100+
- Markets served
- 4
- Customer satisfaction
- 98%
Available 7 days a week
AR · FR · NL · EN
Trusted by leading teams
Our services
Tailored solutions for every operation
From back office to sales, technical support to administration. We manage your operations with rigor and empathy.
02
Sales & telesales
Lead generation, outbound prospecting and closing by advisors trained on your products and markets.
- B2B and B2C prospecting
- Qualified appointment setting
- Upselling & cross selling
- Customer retention
03
Helpdesk & support
Multichannel customer support (phone, email, chat), available across European and Middle Eastern business hours.
- Tier 1 and Tier 2 support
- After sales service
- Complaint handling
- Technical assistance
04
Administrative tasks
Outsource your recurring administrative processes with full confidentiality and GDPR compliance.
- Schedule management
- Invoicing & collections
- Outsourced HR follow up
- Logistics coordination
Language capabilities
Three languages, one standard: mastery.
Our advisors are hand picked for their native or bilingual proficiency, ensuring natural and professional conversations.
AR
العربية
Modern Standard and dialectal Arabic for Middle Eastern and North African markets.
FR
Français
Professional French for France, French speaking Belgium and Francophone Africa.
NL
Nederlands
Native Dutch for the Netherlands and Flemish Belgium, without perceptible accent.
Markets we serve
A strategic presence between Europe and the Middle East
From Morocco, gateway between Europe and Africa, we cover the time zones and cultural expectations of four key markets.
NL
Netherlands
Native Dutch service, alignment with local standards and CET timezone coverage.
LangNL · EN
BE
Belgium
Bilingual French Dutch coverage across Wallonia, Flanders and Brussels.
LangFR · NL
FR
France
French speaking advisors with mastery of cultural and commercial codes.
LangFR
ME
Middle East
Arabic language service for the UAE, Saudi Arabia, Qatar and Lebanon.
LangAR · EN
31.7917° N · 7.0926° W
Morocco
Why Centrium
Morocco, your strategic customer experience hub
Two hours from Europe, at the crossroads of three cultures, we combine local talent with international standards.
Based in the heart of Morocco, Centrium taps into a uniquely trilingual talent pool. Our teams blend European rigor with Mediterranean warmth to deliver memorable customer experiences.
We build long term partnerships: deep integration with your processes, continuous agent training, and fully transparent reporting.
GDPR compliant
Secure hosting, continuous training and audited processes.
Rapid scalability
Ramp up in weeks to match your activity peaks.
Transparent reporting
Real time dashboards and weekly steering meetings.
Rigorous hiring
Language tests, role plays and full product training.
Testimonials
What our clients say
Long term partnerships built on quality, transparency and performance.
“Centrium transformed our Dutch customer service. The language level is flawless and the service quality exceeds our expectations.”
Sanne van der Berg
Operations Director · E commerce Amsterdam
“A responsive, professional team perfectly integrated with our processes. Our telesales conversion rate is up 32%.”
Julien Moreau
Sales Director · SaaS B2B Paris
“Trilingual coverage and Gulf market expertise made the difference. We halved our costs at equal quality.”
Ahmed Al Rashid
Head of Customer Care · FinTech Dubai
Security & compliance
Your data, our absolute priority.
We operate to the strictest European standards. Every interaction and every customer record is protected by rigorous technical and organizational controls.
- End to end encryption
- European data residency
- Audit ready at any time
GDPR compliant
EU Regulation 2016/679
ISO/IEC 27001
Information security
Schedule a discovery call, let's talk about your project
Tell us about your needs in a few lines and we'll get back to you within 24 hours with a tailored proposal.
Contact
Let's talk about your project
Tell us about your needs in a few lines and we'll get back to you within 24 hours with a tailored proposal.
Address
45 Res Oprah, Av Lafayette Morocco
Hours
Mon to Sat, 8:00 to 22:00 (CET)