Want to outsource your technical helpdesk so your specialists can focus on development? Technical questions, installations and outages demand fast, expert help, often at the worst moments. With an outsourced technical helpdesk you handle first- and second-line queries with a team trained on your product.
Trusted by 50+ businesses across the Benelux and France
60%
cheaper than in-house
24/7
availability
4 languages
NL, FR, EN & AR
50+
happy clients
Centrium diagnoses and resolves common issues, guides users through installation and setup, and escalates complex tickets to your specialists in a structured way. Everything is logged and tracked until resolved, so nothing slips through the cracks.
What changes when you work with us
A fast and frictionless launch
You share your scripts, processes and goals. We learn your tone of voice and systems.
Our team acts as your second line. They handle queries and escalate complex cases.
We report weekly. Measurements, improvements and tailored adjustments.
Why businesses trust us with their technical helpdesk
Complex problems and new features, no more basic troubleshooting
80% of questions are straightforward. We handle them directly
We know your system and common issues inside out
Tickets are picked up immediately, no waiting queues
All issues neatly logged, prioritised and tracked to closure
Fast help = happy users and lower churn
Situations where our technical helpdesk makes the difference
Your developers lose hours a day to 'how do I set this up' questions. We take over the first line so they can get back to building.
Customers with solar panels or heat pumps call with questions about how it works or the app. Our helpdesk handles the routine and only involves your engineer when truly necessary.
After a product launch or update, support requests spike. We absorb the peak and keep your support quality high.
An outsourced technical helpdesk ensures your users get fast, expert help without tying up your own developers or specialists. Centrium works with a knowledge base and scripts tailored to your product, so common questions are resolved at first contact.
By entrusting your helpdesk to Centrium, you reduce wait times, improve user satisfaction and save up to 60% compared to an in-house support team.
With Centrium we can focus on what we do best: innovation and product development. Our customers are happy, emails get answered, and we are no longer overwhelmed. A real game-changer for our business.
Bart de Vries
CEO, TechStart BV
2.5x
Faster response
93%
Customer satisfaction
60%
Cheaper than in-house
4
Languages available
Request a no-obligation tailored quote. We look at your volumes, channels and goals together.
No commitment
Free, tailored proposal
Fast launch
Operational within weeks
Transparent pricing
No hidden costs
Dedicated contact
Direct lines, fast decisions