An answering service means you never miss a call again, even when you cannot pick up. Answering the phone yourself all day is impossible when you run a business: you are in a meeting, on site, or it is after hours. Centrium answers in your company name so every caller is greeted professionally.
Trusted by 50+ businesses across the Benelux and France
60%
cheaper than in-house
24/7
availability
4 languages
NL, FR, EN & AR
50+
happy clients
We answer calls in your name, transfer, take messages and schedule appointments. For urgent reports and outages we offer 24/7 availability and an on-call service, with prioritisation according to your protocols. Your customers do not notice the service is outsourced. They simply experience a reachable, professional business.
What changes when you work with us
A fast and frictionless launch
You share your scripts, processes and goals. We learn your tone of voice and systems.
Our team acts as your second line. They handle queries and escalate complex cases.
We report weekly. Measurements, improvements and tailored adjustments.
Why businesses trust us with their answering service
Callers reach your business, not a call centre. Complete invisibility for the caller
Appointments straight into your calendar, urgent matters forwarded immediately
Also evenings, nights and weekends for outages and emergencies
All appointments neatly scheduled in your calendar management system
Your phone is never engaged as long as you are reachable
Dashboard with all incoming calls, messages and appointments
Situations where our answering service makes the difference
The phone is red-hot in the morning and patients are left on hold. We answer, schedule in your diary and pass on urgent cases immediately.
You're on site all day and can't pick up. We greet every caller in your company name and send you a neat callback note.
A customer with an urgent problem calls in the evening. Our on-call team logs, prioritises and dispatches the right engineer.
An answering service ensures you never miss an important call, even when you're unavailable. Centrium answers in your company name, takes messages and schedules appointments directly in your calendar.
The big advantage: your customers experience a professional, reachable business, without you needing to be constantly available.
With Centrium we can focus on what we do best: innovation and product development. Our customers are happy, emails get answered, and we are no longer overwhelmed. A real game-changer for our business.
Bart de Vries
CEO, TechStart BV
2.5x
Faster response
93%
Customer satisfaction
60%
Cheaper than in-house
4
Languages available
Request a no-obligation tailored quote. We look at your volumes, channels and goals together.
No commitment
Free, tailored proposal
Fast launch
Operational within weeks
Transparent pricing
No hidden costs
Dedicated contact
Direct lines, fast decisions